01
Pilot Phase
We provision pilot access on a restricted basis. If you have paid a pilot fee and we have not yet activated your access, ask us and we will refund it. Once access is live we handle each request individually, so write to the desk and we will tell you where you stand.
02
Subscription
Once we have provisioned your account, the subscription is normally non-refundable for the term you have paid for. Tell us before your renewal date if you do not want to continue, and we will not charge you again.
03
Technical Downtime
If the platform is unavailable during market hours for long enough to matter, we credit your account in proportion to the time you lost. You do not need to ask for the credit. We apply it at your next renewal.
04
Contact
Call the desk on +91 95038 64627 with any billing question, or write to us and we will route it. We reply within one trading session.